Soft Ritual – Terms & Conditions

Welcome to Soft Ritual, your destination for practical, calming, and thoughtfully designed bathroom accessories created to bring comfort, organization, and style to everyday routines.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before completing a purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Soft Ritual website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where required by applicable consumer protection laws, any unclear provision will be interpreted in favor of the consumer.

3. Company Information

4. Our Offer

At Soft Ritual, we are committed to:

• Providing practical and high-quality bathroom accessories
• Offering organizers, soap dispensers, storage solutions, holders, trays, cleaning accessories, and other bathroom essentials
• Selecting products designed to support cleanliness, comfort, and everyday organization
• Displaying accurate product descriptions, dimensions, materials, and realistic product images
• Maintaining transparent pricing, including applicable taxes and shipping charges at checkout
• Keeping product availability updated whenever reasonably possible

Customers are responsible for reviewing product dimensions, materials, installation requirements, and care instructions before placing an order.

5. Order Process

Orders are confirmed after full payment has been successfully received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Soft Ritual reserves the right to cancel or refuse an order due to:

• Suspected fraud
• Payment failure
• Pricing or technical errors
• Incorrect product information
• Stock availability issues
• Incomplete or inaccurate customer information

If Soft Ritual cancels an order after payment has been received, the amount paid will be refunded to the original payment method.

6. Order Processing and Cancellation

Soft Ritual normally requires 1–3 business days to process, pack, and prepare an order for shipment.

Customers may request to cancel an order within 24 hours of placing it.

An order may be cancelled if:

• The cancellation request is submitted within the permitted 24-hour period; and
• The order has not yet been shipped or handed over to the courier.

If both conditions are met, the order may be cancelled and the payment will be refunded to the original payment method.

Once an order has been shipped, it cannot be cancelled. The customer may request a return after delivery, subject to our Return & Refund Policy.

7. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The product must be unused
• The product must not have been installed, mounted, washed, or altered
• The product must be returned in its original packaging
• All labels, accessories, fittings, manuals, and components must be included
• The product must be clean and in a resellable condition

Products that have been used for personal hygiene may not be eligible for return unless they are damaged, defective, or incorrect.

8. Returns and Refunds

Customers must contact our support team before returning a product.

Return shipping costs are normally the customer’s responsibility unless:

• The product is defective
• The product arrived damaged
• The wrong product was delivered
• The product received is materially different from the item ordered

Returned products must be securely packaged and sent in their original condition.

Once a return has been received, inspected, and approved, the refund will be issued to the original payment method within 5–7 business days.

After the refund has been issued, the customer’s bank, card provider, PayPal, or payment processor may require an additional 3–10 business days to credit the amount to the customer’s account.

Original shipping charges are generally non-refundable unless the return is caused by an error made by Soft Ritual.

9. Pricing

All prices are listed in USD unless otherwise stated.

Soft Ritual reserves the right to update prices or correct pricing errors at any time.

The price charged will normally be the price displayed at checkout when the order is submitted, except in cases of an obvious pricing or technical error.

International customers are responsible for customs duties, import taxes, clearance fees, or other local charges where applicable.

10. Product Quality and Warranty

All Soft Ritual products are checked for visible quality issues before shipping.

Please note:

• Product colors may appear slightly different because of lighting, photography, or screen settings
• Minor variations may occur because of materials, manufacturing, texture, finish, or product design
• Product dimensions may vary slightly because of manual measurement
• Natural materials may contain minor differences in tone, grain, or pattern

Product defects or quality issues must be reported within 14 days of delivery.

The warranty does not cover:

• Misuse or improper handling
• Normal wear and tear
• Damage caused by incorrect installation
• Damage caused by excessive force
• Damage caused by sharp objects
• Damage caused by unsuitable chemicals or cleaning products
• Rust, discoloration, mold, or damage caused by improper drying or ventilation
• Damage caused by failure to follow product care instructions
• Unauthorized repairs, alterations, or modifications
• Damage caused by using the product for a purpose other than its intended use

Some bathroom accessories are water-resistant but may not be waterproof. Customers should review the product description and care instructions before use.

11. Installation and Safe Use

Customers are responsible for checking whether a product is suitable for their bathroom surface, available space, and intended use.

Where installation is required:

• Follow the instructions provided with the product
• Use suitable tools and fittings
• Ensure the product is securely installed
• Avoid drilling into hidden pipes, wiring, or unsuitable surfaces
• Seek professional assistance where necessary

Soft Ritual is not responsible for damage caused by incorrect installation, unsuitable surfaces, or failure to follow the supplied instructions.

12. Shipping, Logistics and Delivery

Orders are shipped to the delivery address provided during checkout.

Soft Ritual uses trusted third-party courier, postal, freight, and logistics providers.

Depending on the destination and selected shipping option, an order may be delivered through:

• Standard courier services
• Express delivery providers
• International postal services
• Freight or logistics companies
• Local last-mile delivery partners

Estimated delivery normally takes 7–14 business days after dispatch, depending on the destination, customs clearance, courier availability, and logistics conditions.

Shipping and freight charges are calculated at checkout based on:

• Delivery destination
• Selected shipping method
• Package size or weight
• Order value
• Courier availability

The applicable shipping charge will be displayed before payment is completed.

Delivery delays may occur because of:

• Customs inspections
• Courier disruptions
• Weather conditions
• Public holidays
• High order volumes
• Remote delivery locations
• Incorrect or incomplete shipping information
• Supply chain interruptions
• Circumstances outside our reasonable control

Once an order has been dispatched, tracking information will be sent by email or SMS where available.

If a package is confirmed as lost, returned to sender, or undeliverable, Soft Ritual may offer a replacement or refund after reviewing the shipment status.

13. Payments

Full payment is required at checkout.

We may accept:

• Major credit cards
• Debit cards
• PayPal
• Other secure payment methods displayed at checkout

Available payment options may vary depending on the customer’s location.

Soft Ritual does not directly store complete credit or debit card information.

For payment-related concerns, please contact our support team promptly.

14. Complaints and Customer Support

Customers should report damaged, defective, incomplete, or incorrect products within 7 days of receiving the order.

When submitting a complaint, customers may be asked to provide:

• Their order number
• A clear description of the issue
• Photographs or videos of the product
• Photographs of the packaging
• A photograph of the shipping label
• Any other information required to review the claim

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

• Replacement
• Refund
• Partial refund
• Store credit, where applicable

15. Dispute Resolution

Soft Ritual aims to resolve customer concerns fairly and efficiently.

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

If a dispute cannot be resolved directly, it may be referred to an independent mediator, consumer authority, or dispute-resolution service where applicable.

16. Force Majeure

Soft Ritual is not responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Shipping carrier disruptions
• Supply chain interruptions
• Customs delays
• Government restrictions
• Public health emergencies
• Strikes or labor disputes
• Internet, system, or payment-provider failures

17. Governing Law

These Terms are governed by applicable laws unless mandatory local consumer protection laws provide otherwise.

Nothing in these Terms limits any legal consumer rights that cannot be excluded.

18. Changes to These Terms

Soft Ritual reserves the right to update or modify these Terms & Conditions at any time.